DHL had a vision to become the “most international company on earth” which made it important to standardize various processes of different units as well as maintaining balance for bringing our innovation in various processes to improve efficiency. DHL had already incurred a heavy loss in US and had decided that they need to exit domestic business in US and focusing on mainly international shipments. While a reasonable amount of profit was being generated from Asia-pacific and other regions, US, contrastingly, was contributing in financial loss for the company. However, to maximize the profit and minimizing the loss, DHL needed to standardize various process in all the regions in the world, keeping in mind, that all regions have their specific rules and procedures. Due to diversity of specifications in various countries and regions, it was obviously going to be a difficult task to implement standardization in various countries, especially, in countries like US, where documents work, billings, import/export rules and regulations, were different from other countries. It is clear that current working architecture i.e. coordination operating model was contributing to low efficiency and high cost and bad customer service. Unification, at first, might be a difficult step, at first because company needed to apply changes to already implemented system in various regions and train various employees regarding new standardized rules and regulations but later on, company would be able to operate very efficiently and grow organically. DHL had implemented standardized various processes for the company and implemented system called EGAP to support it. DHL also organized one of the biggest training program called CIS to train employees regarding various processes for international shipment business and regarding new standardized processes which were being implemented. On the other hand, domestic business was shut down in various regions to avoid any more loss. This contributed to DHL and made them a global leader in international shipment business. DHL had 3 to 5 core business process which was important to bringing the change in the systems and leading them to a successful business.Sales & Marketing – It was necessary for the company to give responsibility to sales and marketing team to make customers aware about the new procedures and innovations being implemented in the company. It was then reviewed by the steering company about if the proposal for the bringing change in the company would give rise to negative or positive effect for every specific region. As a result, the sales processes became well documented and it also became necessary, after every work period, to review if the working was efficient and revenue target was being met.Network Operations – Initially, all the processes were being well documented and sales team were getting trained for it, it became a bit hectic for the team to bringing new changes. It was necessary to align DHL and customer processes, as well as, providing good service to the customer. Network operation process were standardized and a data was being maintained regarding tracking of shipments, details of the shipments and delivery of the shipment. From the initial phone call to delivery of the package, tracking and scanning the package was necessary to meet different standards of the countries and keeping customer informed about the package. Also, regular improvements to the system was necessary for the network operations team to standardize various processes following rules defined in Standard operating Procedures and meeting their goals efficiently.Aviations – Since DHL had its major focus on international shipment business, it was necessary to keep aviation processes standardized so that shipment packages could be delivered in the committed time and also minimizing the delivery time. DHL had a separate division called DHL aviation which were responsible for express logistics. Also, there are various rules and regulations, different export document work for different countries which needed to be followed before shipping the package to its destination. therefore, aviation process needs to assure that all the requirements are met.