The organization of society and public
space in Australia follows the principles of a legal system. Individuals are
obliged to obey the law to ensure public order, and are protected by law when
their legitimate rights are violated. The state has instituted institutions and
processes to enforce the law. In Australia, the Australian Consumer Law (ACL)
is a legal document regulating relations relating to product safety. Safety
issues are also covered in individual state fair trade laws or in the whole of
Australia. Businesses must comply with the requirements of consumer protection
laws in Australia .The obey the rules and laws of the ACL bring law intended to
guarantee fair competition, fair trade and protect people consumption. The
Australian Consumer Law (ACL) is a legal document regulating relationships
related to product safety. ACL sets out the requirements that businesses must
comply with, such as, mandatory safety standards or mandatory information
standards for certain products, temporary or permanent prohibition of
manufactured products. The Regulation on the issuance of notice of compulsory
withdrawal of infringing products. It is noteworthy that the content of the ACL
is additional information and not part of the Competition and Consumer Law
2010.Whenever customer buy something or service that means they agree and
accept a purchase agreement. Contracts which are not compulsory must be legally
valid. Under consumer protection laws, suppliers are required to ensure that
the product is of a quality suitable for normal and safe use without
endangering the user. If the product does not meet the guaranteed conditions,
the seller must repair, replace or reimbursement satisfactorily. The seller
must not evade or blame the manufacturer. ACL is the responsibility of the
merchant to comply with the law and respect the rights of consumers. This not
only protects the consumer, but also supports legitimate businesses. Consumer
interests can also be protected by promoting competition in markets that
directly or indirectly serve consumers, but must be consistent with economic
efficiency.

Under the protection of ACL, any time
customer buy goods or use services in Australia, consumers have the right to
require the store to provide the item or service with quality, color, shape,
size, function satisfactory or appropriate to the advertisement, must strictly
adhere to the forms of warranty or warranty that the store or production
release has set, as well as repair or replacement parts within a reasonable
period of time. Sometimes consumers are not fully aware of their rights and
responsibilities, do not have sufficient knowledge in all aspects and often act
separately, so in the relationship between them and manufacturers, consumers
often Stand weak and suffer many disadvantages. In addition, consumers are at
risk of using unsafe goods and services, especially for essential goods and
services as well as goods and services that directly affect human health. One
of the most important issues that ACLs apply is related to Misleading or
deceptive conduct. The ACL section 18(1) (formerly TPA s52(1)) explained that
Enterprises conducting commercial, trading or service activities must not
commit fraudulent or deliberate misrepresentation of misleading information to
their customers about the products or services they supply  granted. This is common in cases when a
salesman tries to persuade consumers to buy something with inaccurate
information. In this case, the consumer has the right to return the goods and
claim the information provided is inaccurate. In 2016, Reckitt Benckiser, A large pharmaceutical company in
Australia has received allegations from the ACCC’s Competition and Consumer
Protection Board of misleading advertisers. Allegations of back pain, abdominal
pain, and headache are not as different from conventional pain relievers. This
is a misleading, misleading, and misleading behavior for customers of a large
pharmaceutical company. With this violation, consumers suffer losses when
spending a different amount of money to buy specialized painkillers for
specific parts such as back pain, migraine … but the effect is no different
than the drug of normal pain. In addition, not only consumers but their competitors will also be
disadvantaged because they do not meet the diversity of products. With this misconduct, the company is
required to withdraw all products within 3 months. During this time, the
company Nurofen was allowed to paste the notice on the product to correct the
false statement that they posted on the packaging. However, in some cases, if the
complainant misleading acts is in part to blame for the loss or damage
suffered, the Commonwealth CCA may reduce the damages (s137B, CCA) or The
manufacturer must demonstrate that the business has reasonable grounds to believe
that the prediction is true (s4, ACL); In addition, one of the most common misleading or deceptive
conduct is enticing behavior. Seduction ads involve businesses using ‘Special
Price’ in ads to attract consumers to their store. When consumers try to buy special
items that businesses have told them to sell and instead offer a specified
price. Either way, the company offers sales ads at a special price, but in
reality only offers a small quantity of products, so when customers come to the
message is over and introduce other products at a higher price. If a business
cannot prove that they have provided special with reasonable means to meet the
expected demand, then it is also enticing advertising. The person or company selling is also
not allowed to imply that the product originates or is produced from any
country. To advertise a product made or processed in a country, all processes
of production or processing, together with important and necessary materials,
must originate in that country.

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The other important issues that ACLs
apply are unfair contract terms. A provision is considered unfair if it meets
three criteria. First, the provision creates an imbalance between the two. The
second is that it is not necessary to protect the interests of one party and if
applied will damage the other. In other words, the contract is only one-way for
the seller or the seller and the lastly is Conditions are excessive and
unnecessary and will cause harm to the consumer. Examples of these unfair terms
include whether the seller or supplier has the right to automatically raise
prices or change the product without the consumer’s consent to terminate the
contract, the avoidance clause, or the limitation of liability of the person.
its suppliers or employees, their representatives or the terms enforcing the
consumer must compensate for more than the actual amount of damages the
supplier provides. The characteristics of these terms are usually printed in
very small and confusing text and usually only apply in one direction to the
supplier. If the offender is found guilty, the court may rule that the offense
is not legally valid.